Desktop Remote Connection

This is only intended for use under the direction of an E16 Support Technician.



E16 Knowledgebase Documents


E16 First Time Set Up Instructions

Setting up the E16 for the first time.       

E16 Parts Manual 

Parts available through your Bernina Dealer or



E16 UI Operating Software Update v1.8.123 (July, 2019 Release)  Update your E16 Operating Software here:


E16 User Manual
Start a Support Ticket

Use this link to start a support ticket and a technical support specialist will contact you.

E16 Installation/Release Notes - May 7, 2018


E16 Training and Resource Guide


Attending events and workshops are a great way to stay up to date and trained on the latest updates.  Maintenance and training workshops will be conducted around the country throughout the year.

Melco Support Knowledgebase/FAQ


E16 PC Requirements